About Tiles

Do you have experience with projects?

Yes, we have extensive experience with a variety of projects. Our team has successfully managed and executed numerous projects, including commercial buildings, residential developments, public infrastructure, and more. We offer a comprehensive range of services, from initial consultation and customized tile solutions to factory coordination, quality control, logistics, and post-installation support. Our expertise ensures that each project is completed to the highest standards, meeting both aesthetic and functional requirements.

What are your minimum order quantities (MOQs)?

Minimum order quantities vary depending on the product. For those regular tiles, there is no MOQ if stocks are available. For custom orders, please contact our sales team for more information. You could also mix different kind of tiles into container, we could offer the best solution for you.

Do you offer OEM Tile service?

Yes, We are experts in tiles and have a professional technical team to assist you with customized production. From initial communication to understand your needs and selecting the appropriate factory, to having our technicians coordinate at the factory during production, and finally ensuring quality control, we provide comprehensive support throughout the entire process.

Do you provide Tile samples?

Yes, we provide samples of our tiles. You can request samples through our contact. This helps you to see and feel the product before making a purchase.

Who are our clients?

We serve a diverse range of clients in various sectors, including:

Retailers and Distributors: We supply tiles to retailers and distributors who sell to end consumers, offering a wide range of products and competitive pricing.

Architects and Designers: We work closely with architects and interior designers to provide customized tile solutions that meet the aesthetic and functional requirements of their projects.

Construction Companies: We partner with construction firms on large-scale commercial and residential projects, like shopping mall, apartmetns, chain shops, residences...offering high-quality tiles and reliable logistics support to ensure timely delivery.

Real Estate Developers: We supply tiles for new developments, including residential complexes, office buildings, and retail spaces, helping developers enhance the appeal and value of their properties.

Hotel and Hospitality Industry: We provide durable and stylish tile options for hotels, resorts, and other hospitality venues, ensuring that our products meet the high standards of this industry.

Government and Public Sector Projects: We have experience working on public infrastructure projects, providing tiles that meet specific regulatory and safety standards.

Healthcare and Education Facilities: We offer tiles that are suitable for hospitals, clinics, schools, and universities, focusing on durability, ease of maintenance, and hygiene.

By catering to these various client groups, we ensure that our products and services meet a wide array of needs and specifications, making us a versatile and reliable partner in the tile industry.

What types of tiles do you offer?

We offer a wide variety of tiles including ceramics, porcelains,  sintered stone, wall tiles, floor tiles, polished tiles, rustic tiles, matt tiles, thick tiles, outdoor tiles, mosaic tiles. Each type comes in different sizes, colors, and finishes to suit your specific needs.

About Bathroom Products

What kind of technical support do you provide for bathroom products?

Our technical team offers a range of support services, including product specifications, installation guides, and troubleshooting assistance. We are available to help you with any technical questions related to our products.

What warranty do you offer on your bathroom products?

We offer a comprehensive warranty on all our bathroom products. The warranty period varies depending on the product type, typically ranging from 3 to 10 years. Specific warranty details can be found on each product page or by contacting our customer service team.

Do you offer custom design options for bathroom products?

Yes, we offer custom design services for many of our bathroom products. Our design team can work with you to create unique solutions tailored to your specific project needs.

Are your bathroom products eco-friendly?

Yes, we have a selection of eco-friendly bathroom products that help conserve water and energy. Look for products labeled as eco-friendly or water-saving in our catalog.

What bathroom products do you offer?

We offer a range of bathroom products including sinks, faucets, shower systems, taps, bathtubs, bathroom harewares, shower rooms, vanities, mirrors, sanitary wares, toilets, basins, and bathroom accessories. All our products are designed to enhance the functionality and aesthetics of your bathroom.

OEM or ODM Support

How long does it take to complete an OEM or ODM project?

The timeline for OEM and ODM projects depends on the complexity and scale of the project. We will provide you with an estimated timeline during the initial consultation and keep you updated on the progress throughout the project.

What kind of support do you offer during the OEM and ODM process?

We offer comprehensive support throughout the OEM and ODM process, including project management, design consultation, factory coordination, quality control, and logistics. Our goal is to ensure a smooth and successful collaboration.

How do you ensure the quality of OEM and ODM products?

We have a rigorous quality control process in place to ensure that all OEM and ODM products meet the highest standards. This includes thorough testing and inspection at every stage of production, from raw materials to finished products.

What is the minimum order quantity (MOQ) for OEM and ODM projects?

The MOQ for OEM and ODM projects varies depending on the product type and customization requirements. Please contact our sales team to discuss your specific needs and receive information on the MOQ for your project.

What is the process for starting an OEM or ODM project?

To start an OEM or ODM project, please contact our sales team with your requirements. We will discuss your project details, provide a quote, and outline the production timeline. Once the design and specifications are finalized, we will proceed with manufacturing and quality assurance.

Do you offer OEM services for tiles and bathroom products?

Yes, we offer OEM services for both tiles and bathroom products. Our team can manufacture products according to your specifications, including custom designs, materials, and branding. We work closely with you to ensure that your specific requirements are met.

QC and Technician Team

Can you provide certificates of quality for your products?

Yes, we can provide quality certificates and compliance documentation for our products upon request. These documents detail the standards and specifications our products meet.

What does your technician team do?

Our technician team plays a crucial role in ensuring the quality and success of our projects. They are responsible for: Factory Coordination, Technical Support, Quality Assurance, Innovation and Development, Client Collaboration, Continuous Improvement.

 

How do you stay updated with the latest industry standards and technologies?

Our technical team regularly participates in industry conferences, training sessions, and continuing education programs. We stay informed about the latest advancements in materials, technology, and installation techniques to provide you with the best possible products and support.

Are your products tested for safety and durability?

Yes, all our products undergo extensive testing for safety and durability. This includes tests for water absorption, stain resistance, slip resistance, and structural integrity to ensure they perform well in various conditions.

What quality control measures do you have in place?

We have a comprehensive quality control process that includes rigorous testing and inspection at every stage of production. This ensures that our tiles and bathroom products meet the highest standards of quality and durability.

Ordering

What payment methods do you accept?

We accept various payment methods including TT, LC...Payment terms and conditions can be discussed with us.

Do you offer volume discounts?

Yes, we offer tiered pricing and volume discounts based on the size of your order. For detailed pricing information, please contact our sales team directly.

How do I place a order?

Pls contact our sales team directly. Our team will assist you in selecting products, confirming quantities, and processing your order.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer service team immediately. We will arrange for a replacement or refund as per our return policy.

Packing and Delivery

How are your products packed for shipment?

All our products are carefully packed using high-quality materials to ensure they arrive safely. Larger items may be crated for additional protection. Contact us, we could show you photos about how we pack.

Do you offer custom packing options?

Yes, we can provide custom packing solutions based on your specific requirements. Whether you need branded packaging or specialized packing for fragile items, our logistics team can accommodate your needs.

What is your lead time for bulk orders?

Lead times for bulk orders depend on the size and complexity of the order. Generally, lead times range from 1 to 4 weeks. Our sales team will provide you with an estimated delivery schedule when you place your order.

How do you handle international shipments?

For international shipments, we handle all necessary documentation and customs procedures. Our team will ensure that your order complies with international shipping regulations and arrives safely at its destination.

Eco-Friendly

Are your packaging materials eco-friendly?

Yes, we use eco-friendly packaging materials that are recyclable, biodegradable, or made from recycled content. This reduces packaging waste and supports environmentally responsible practices.

How do your eco-friendly products contribute to sustainability?

Our eco-friendly products contribute to sustainability by conserving resources, reducing energy consumption, and minimizing waste. They are designed to promote a healthier environment and support green building initiatives.

What makes your products eco-friendly?

Our eco-friendly products incorporate sustainable materials, energy-efficient designs, and water-saving features. They are manufactured using processes that reduce carbon footprint and promote environmental responsibility.

Are your products eco-friendly?

Yes, we are committed to sustainability and offer a range of eco-friendly products. These products are designed to minimize environmental impact throughout their lifecycle, from production to disposal.

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