About Tiles

Do you have experience with projects?

Yes, we have extensive experience with a variety of projects. Our team has successfully managed and executed numerous projects, including commercial buildings, residential developments, public infrastructure, and more. We offer a comprehensive range of services, from initial consultation and customized tile solutions to factory coordination, quality control, logistics, and post-installation support. Our expertise ensures that each project is completed to the highest standards, meeting both aesthetic and functional requirements.

What are your minimum order quantities (MOQs)?

Minimum order quantities vary depending on the product. For those regular tiles, there is no MOQ if stocks are available. For custom orders, please contact our sales team for more information. You could also mix different kind of tiles into container, we could offer the best solution for you.

Do you offer OEM Tile service?

Yes, We are experts in tiles and have a professional technical team to assist you with customized production. From initial communication to understand your needs and selecting the appropriate factory, to having our technicians coordinate at the factory during production, and finally ensuring quality control, we provide comprehensive support throughout the entire process.

About Bathroom Products

What kind of technical support do you provide for bathroom products?

Our technical team offers a range of support services, including product specifications, installation guides, and troubleshooting assistance. We are available to help you with any technical questions related to our products.

What warranty do you offer on your bathroom products?

We offer a comprehensive warranty on all our bathroom products. The warranty period varies depending on the product type, typically ranging from 3 to 10 years. Specific warranty details can be found on each product page or by contacting our customer service team.

Do you offer custom design options for bathroom products?

Yes, we offer custom design services for many of our bathroom products. Our design team can work with you to create unique solutions tailored to your specific project needs.

OEM or ODM Support

How long does it take to complete an OEM or ODM project?

The timeline for OEM and ODM projects depends on the complexity and scale of the project. We will provide you with an estimated timeline during the initial consultation and keep you updated on the progress throughout the project.

What kind of support do you offer during the OEM and ODM process?

We offer comprehensive support throughout the OEM and ODM process, including project management, design consultation, factory coordination, quality control, and logistics. Our goal is to ensure a smooth and successful collaboration.

How do you ensure the quality of OEM and ODM products?

We have a rigorous quality control process in place to ensure that all OEM and ODM products meet the highest standards. This includes thorough testing and inspection at every stage of production, from raw materials to finished products.

QC and Technician Team

Can you provide certificates of quality for your products?

Yes, we can provide quality certificates and compliance documentation for our products upon request. These documents detail the standards and specifications our products meet.

What does your technician team do?

Our technician team plays a crucial role in ensuring the quality and success of our projects. They are responsible for: Factory Coordination, Technical Support, Quality Assurance, Innovation and Development, Client Collaboration, Continuous Improvement.

 

How do you stay updated with the latest industry standards and technologies?

Our technical team regularly participates in industry conferences, training sessions, and continuing education programs. We stay informed about the latest advancements in materials, technology, and installation techniques to provide you with the best possible products and support.

Ordering

What payment methods do you accept?

We accept various payment methods including TT, LC...Payment terms and conditions can be discussed with us.

Do you offer volume discounts?

Yes, we offer tiered pricing and volume discounts based on the size of your order. For detailed pricing information, please contact our sales team directly.

How do I place a order?

Pls contact our sales team directly. Our team will assist you in selecting products, confirming quantities, and processing your order.

Packing and Delivery

How are your products packed for shipment?

All our products are carefully packed using high-quality materials to ensure they arrive safely. Larger items may be crated for additional protection. Contact us, we could show you photos about how we pack.

Do you offer custom packing options?

Yes, we can provide custom packing solutions based on your specific requirements. Whether you need branded packaging or specialized packing for fragile items, our logistics team can accommodate your needs.

What is your lead time for bulk orders?

Lead times for bulk orders depend on the size and complexity of the order. Generally, lead times range from 1 to 4 weeks. Our sales team will provide you with an estimated delivery schedule when you place your order.

Eco-Friendly

Are your packaging materials eco-friendly?

Yes, we use eco-friendly packaging materials that are recyclable, biodegradable, or made from recycled content. This reduces packaging waste and supports environmentally responsible practices.

How do your eco-friendly products contribute to sustainability?

Our eco-friendly products contribute to sustainability by conserving resources, reducing energy consumption, and minimizing waste. They are designed to promote a healthier environment and support green building initiatives.

What makes your products eco-friendly?

Our eco-friendly products incorporate sustainable materials, energy-efficient designs, and water-saving features. They are manufactured using processes that reduce carbon footprint and promote environmental responsibility.

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      Số 38 đường Fenjiangnan, Chan Thành Phật Sơn, Quảng Đông, Trung Quốc
      Streamcentury supplies of tiles, mosaics, bathroom products, faucets, showers, mixers, taps, basins, toilets, bathtubs-2

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